Client Services Project Manager, CX

Join NiCE as a Client Services Project Manager, CX to support customer-facing software and AI-enabled delivery projects, learn best practices in AI and SaaS delivery, and grow your project management career in a modern, AI-driven environment.

Requirements

• Manage delivery of software and AI-enabled projects under guidance of senior project managers.
• Maintaining project plans, schedules, RAID logs, and delivery documentation.
• Track project progress, risks, and dependencies and escalate as needed.
• Prepare and contribute to customer and internal status communications.
• Coordinate meetings, action items, and follow-ups across cross-functional teams.
• Support adherence to delivery processes, PMO standards, and best practices.
• Adapt to changing project priorities while maintaining attention to detail.
• Up to 4 years of experience supporting customer-facing software or SaaS projects.
• Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
• PMP, AI, or similar certification a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance