Service Desk Manager
NomisoNoida, Uttar Pradesh, India
Posted December 17, 2025
Full Time
About the Company
Nomiso is a product and services engineering company that empowers and enhances the lives of its customers through efficient solutions for their complex business problems.
Job Description
The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms.
Requirements
- Manage end-to-end Service Desk operations in a 24x7 FinTech environment.
- Ensure timely resolution of incidents and service requests, adhering to strict SLAs and OLAs.
- Drive ITIL-based processes including Incident, Problem, Change, and Request Management.
- Collaborate closely with Engineering, DevOps, Security, and Product teams.
- Ensure compliance with regulatory, audit, and security standards (ISO, SOC, PCI-DSS, etc.).
- Oversee monitoring, alerting, and proactive issue identification for high-availability systems.
- Lead major incident management (MIM) and root cause analysis (RCA).
- Manage vendor performance and third-party support partners.
- Maintain and continuously improve knowledge management and self-service capabilities.
- Track service metrics, prepare dashboards, and present insights to senior stakeholders.
Benefits
- Competitive salary
- Opportunities for growth and development
- Positive and stimulating work environment