Patient Account Specialist I

The Patient Account Specialist I interprets EOBs for correct payment verification, adjustments, and denials. The role involves handling outstanding claims on aging reports and resolving patient inquiries regarding billing statements and insurance overage-related matters.

Requirements

• Completion of an AA/AS degree is required and a 4-year university diploma is preferred
• Working experience in a healthcare or FQHC setting is preferred
• Working experience with Epic PB Resolute is preferred
• Familiar with Medicare, Medicaid, Private insurances, Managed Care (HMO & PPO), CPT, and ICD-10 CM
• Must have excellent analytical and communication skills
• Must be proficient in computer skills
• Ability to write business correspondence
• Strong organizational skills to coordinate multiple, varied billing processes simultaneously
• Upholds high customer service standards in a demanding and complex health care organization
• Demonstrates initiative, resourcefulness, integrity and dedication to timeliness to achieve high customer satisfaction levels
• Self-motivated, diligent, organized, resourceful, responsible, and enthusiastic
• Proficient in written and spoken English and Chinese (Cantonese and/or Mandarin)
• Fluent in other languages is an asset

Benefits

• Competitive benefits
• Free medical, dental and vision insurance for employee, spouse and/or children
• Company contribution to 401(k)