Client Success Manager

Global leader in Construction Equipment Market intelligence seeks a Client Success Manager to join their team. The Client Success Manager will be the company's product expert, actively shaping customers' experiences within their platform.

Requirements

• Develop expertise in company's product offerings
• Serve as the primary point of contact between the company and their customers
• Proactively interface with multiple levels of client management, building rapport and strong professional relationships
• Manage regular check-in calls to drive adoption, solve tactical issues, and identify product development/up-sell opportunities
• Translate client requests into technical and/or engineering requirements
• Take ownership of daily problems and issues, quarterbacking and managing internal teams from troubleshooting to completion
• Work with customers to understand how best to use their services and provide valuable feedback to business and development teams
• Help clients better understand the full potential of their products
• Act as liaison between clients and the Product Development team
• Manage backlogs and timelines on behalf of large enterprise clients
• Oversee technical implementation details for each client (business rules, data processes, etc.), and ensure up-to-date documentation
• Build presentation materials and present findings to small teams
• Lead web-based trainings, conference calls and in-person client meetings

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan