Customer Service, Warehouse & Logistics Manager, Japan & Korea

Role Overview

As the regional lead for Customer Service, Warehouse & Logistics, you will be responsible for driving operational excellence across Japan and Korea. You will lead a team of 7 employees and oversee activities across customer service, warehousing, and logistics, ensuring performance aligns with business priorities, compliance standards, and customer expectations.

What You Will Do

Lead Customer Service, Warehouse, and Logistics operations across Japan and Korea, oversee end-to-end order-to-cash execution, manage logistics operations, drive continuous improvement, and set clear team priorities.

Why It Might Be a Fit

A high-impact regional role with broad operational scope and strong business visibility, the opportunity to lead a critical supply chain function across Japan and Korea, exposure to cross-functional collaboration, and the chance to drive service excellence and operational improvement.

Requirements

• Bachelor's degree or above in Supply Chain, Logistics, International Trade, Business, or a related discipline
• Solid experience in customer service, order handling, warehousing, logistics, transportation, import/export, or related supply chain operations
• Proven people leadership experience, with the ability to set direction, develop teams, and drive execution
• Working knowledge of SAP; experience with CRM, Salesforce, or similar operational systems would be an advantage
• Fluency in English; Japanese and/or Korean language capability is preferred to support local market needs

Benefits

• High-impact regional role with broad operational scope and strong business visibility
• Opportunity to lead a critical supply chain function across Japan and Korea
• Exposure to cross-functional collaboration with internal teams and external partners
• Chance to drive service excellence, operational improvement, and business transformation
• Platform for long-term growth and capability building