Consumer Insights Specialist

Join NRG's Vivint Smart Home team as a Consumer Insights Specialist to lead the development, synthesis, and activation of customer, channel, and market insights across the business. You'll bring the voice of the customer into decision-making and shape smarter, more personalized customer journeys.

Requirements

• Lead Consumer, Channel & Market Insight Strategy
• Enable smarter channel targeting
• Inform Journey & Upsell Strategy
• Design & Oversee Research Methodology
• Translate Insights into Actionable Recommendations
• Develop Performance Readouts & Reporting
• Synthesize Multi-Source Data
• Partner Cross-Functionally
• Drive Optimization & Testing Strategy
• Influence Strategic Decisions
• Monitor Consumer & Channel Trends

Benefits

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups