Security Managed Services Engineer (L1)

Join NTT DATA as a Security Managed Services Engineer (L1) to make an impact in maintaining clients' firewall infrastructures and ensuring Service Level Agreements (SLAs) are met.

Requirements

• Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organization.
• Working knowledge of ITIL processes.
• Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
• Highly disciplined in handling of tickets on day-to-day basis.
• Good understanding of using ITSM tools.
• Ability to communicate and work across different cultures and social groups.
• Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
• Positive outlook and ability to perform well under pressure.
• Eagerness to work diligently and extend hours when necessary.
• Client-centric approach, always putting clients at the forefront of interactions.
• Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.