Senior Network Engineer-MS

Join NTT DATA and make an impact by providing managed services to clients, ensuring their IT infrastructure and systems remain operational. Proactively monitor work queues, perform operational tasks, and resolve incidents/requests in a timely manner.

Requirements

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Moderate level years of relevant managed services experience handling cross technology infrastructure
• Moderate level knowledge in ticketing tools preferably Service Now
• Moderate level working knowledge of ITIL processes
• Moderate level experience working with vendors and/or 3rd parties
• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Benefits

• Paid Time Off
• Retirement Plan
• Generous Parental Leave