Senior Technical Support Engineer

Join NTT DATA as a Senior Technical Support Engineer and make an impact by providing exceptional customer support, identifying upsell and cross-sell opportunities, and driving client satisfaction. As a hybrid working role, you will work closely with the retention team to enhance client experience and provide day-to-day reports to identify risks and opportunities.

Requirements

• Degree in Information Technology, Information Systems, Computer Sciences, Telecommunication, or a related discipline
• Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
• Practical experience with large enterprise solutions such as SD-WAN, MPLS, Network Security, Cisco, VC, and VOIP
• 3–4 years of experience in the IT industry, specifically in network infrastructure support and maintenance
• Customer service skills and training with strong oral and written communication abilities
• Excellent organizational skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Dental insurance
• Vision insurance