Application Support Analyst

As an Application Support Analyst, you solve customer tickets, take ownership of problems, and communicate solutions. You use your technical knowledge and expertise to find the most suitable solution and document expertise in the knowledge base.

Requirements

• Make customers' day by providing solutions to challenging problems
• Take ownership of problems and communicate solutions to customers
• Use technical knowledge and expertise to find suitable solutions
• Update Customer Services knowledge base
• Maintain a strong network within the team and company
• Balance time, priorities, and incoming tickets