Bilingual Agent

We are seeking a Bilingual Contact Center Agent to join our team. As a Bilingual Agent, you will be responsible for answering or making calls, resolving cases, and providing high standards of quality and excellence in service. You will need to have a strong sense of urgency, be open and alert to detect the mood of the client, and efficiently generate an appropriate response or solution according to company policies and procedures.

Requirements

• Must be at least 18 years of age
• Experience or skills in Customer Service, sales or collections
• Pc management
• Internet browsing and office basic-intermediate Knowledge
• Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion)
• Bilingual (fluent in English and Spanish)

Benefits

• Equal Opportunity Employer
• No pre-employment fees for background checks, training, or equipment