Sr. Supervisor, Mobile QoS & CEM systems
Orange EGGiza, Giza, Egypt
Posted December 12, 2025
Full Time
About the Company
Orange Egypt, a subsidiary of the global telecommunications leader Orange, delivers mobile, fixed‑bandwidth, and enterprise IT services across Egypt. Leveraging the Group’s 26‑country footprint and 271 million customers worldwide, Orange Egypt offers 4G/5G connectivity, broadband, and customer‑relationship solutions to both individuals and businesses. Its Orange Business brand provides multinational firms with integrated telecom and digital‑transformation services. The company distinguishes itself through a strong commitment to ethical and inclusive practices, evidenced by its Gender Equality European & International Standard (GEEIS) certification and a culture that welcomes diversity. With a workforce of 78,000 in France and 140,000 globally, Orange Egypt blends global expertise with local expertise to drive innovation in the Egyptian market.
Job Description
Developing Customer Experience Management solutions and implementing to maintain and enhance the overall E2E customer experience and satisfaction for all business domains.
Requirements
- Develop and deliver software applications and/or modules and integrate with other up and running systems.
- Business Intelligence dashboards development and administration (ex: QlikView Desktop and Server).
- Study systems flow, data usage and work processes following the software development lifecycle.
- Designing and implementing new solutions and architectures that perfectly fit the requested business needs.
- Support junior developers by providing advice, coaching and technical expert guidance.
- Contribute to SLA and QoS target definitions and compliance.
- Support executive reporting with insights on network quality and customer perception.
