CUSO Support Specialist
ORNL Federal Credit UnionKnoxville, Tennessee, United States
Posted March 27, 2026
Full Time
About the Company
ORNL Federal Credit Union, founded in 1948, is a member‑owned cooperative serving over 210,000 members across 19 counties in Central East Tennessee. With more than $4 billion in assets, it offers a full suite of financial services—including consumer loans, mortgages, retirement planning, checking and savings accounts, and financial education—to individuals and businesses alike. The credit union distinguishes itself through a strong focus on debt reduction, savings planning, and personalized financial guidance, ensuring members can achieve both short‑ and long‑term financial goals. All deposits are federally insured up to $250,000 by the NCUA, providing the same security as FDIC coverage for banks while maintaining a community‑centric, member‑first culture.
Job Description
The CUSO Support Specialist plays a key role in supporting the full mortgage loan process and delivering exceptional service to our partner credit unions. This position provides hands-on administrative and operational support from rate lock through post-closing, helping ensure loans move efficiently and accurately through each stage.
Requirements
- High school diploma or GED required
- Three or more years of financial services experience required
- Two years of mortgage experience preferred
- Associate's or Bachelor's degree in a business related field preferred
- Proficiency in Microsoft applications
- Ability to adapt to and learn new technologies/systems/applications
- Excellent organizational, time management and multi tasking skills
Benefits
- Health insurance
- 401k Matching
- Paid Time Off
- Retirement Plan