Client Operations Manager

Client Operations Manager role at Outerspace, a fast-growing 3PL fulfillment partner, involves serving as the primary operational liaison for a portfolio of DTC brands, ensuring day-to-day fulfillment operations run smoothly, SLAs are met, and clients feel supported and informed.

Requirements

• 3–5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success
• Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution
• Proficiency with Excel/Google Sheets; comfort interpreting and presenting data
• Experience using WMS platforms (Deposco is a plus, but not required)
• Excellent communication skills with a calm, solution-oriented approach
• Ability to manage multiple clients, priorities, and escalations simultaneously
• Comfortable supporting high-volume periods, especially during Q4

Benefits

• Paid Time Off
• Paid Holidays
• Insurance (medical, dental, vision)
• HSA & FSA
• 401(K) matching
• and more!