Customer Operations Associate

Outset invented a better way to do research: AI-powered user interviews. The company is backed by top Silicon Valley investors and is looking for a Customer Operations Associate to work closely with their Customer Success Managers and broader GTM and engineering teams.

Requirements

• Experience in consulting, market research, research operations (including expert networks/participant recruitment), social science research, or adjacent fields
• 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
• Excellent communication skills, with experience adapting communication to relevant audiences
• A proactive, problem-solving mindset and a passion for helping customers succeed
• Experience developing strong product expertise and/or technical expertise
• Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

• Daily collaboration with founders, shaping the core product vision
• Exposure to and collaboration with design and research leaders at top global brands
• Competitive cash and equity compensation