Customer Operations Associate

We're a tight-knit team based in San Francisco's Financial District, serving some of the world's largest enterprises. As a Customer Operations Associate, you'll work closely with our Customer Success Managers and broader GTM and engineering teams to ensure our customers succeed in their research.

Requirements

• Experience in consulting, market research, research operations (including expert networks/ participant recruitment), social science research, or adjacent fields
• 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
• Excellent communication skills, with experience adapting communication to relevant audiences
• A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
• Experience developing strong product expertise and/or technical expertise
• Strong organizational skills and experience managing multiple priorities or workstreams in parallel

Benefits

• Daily collaboration with founders, shaping the core product vision
• Exposure to and collaboration with design and research leaders at top global brands
• Competitive cash and equity compensation
• Outset is an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees