Help Desk Analyst 1 (765352)
Padmore Global Connections LLCAtlanta, Georgia, United States • Georgia, United States
Posted January 5, 2026
Contract / Temporary
About the Company
Padmore Global Connections LLC (PGC) delivers cutting‑edge technology and project‑management solutions from offices in New Jersey, Massachusetts, Virginia, and North Carolina. The firm specializes in project and program management consulting, datacenter migrations, government technology services, supply‑chain and transportation management, security‑technology consulting, and managed‑services consulting. PGC’s differentiated approach blends deep industry expertise with scalable, technology‑driven strategies that enhance operational efficiency and safeguard digital assets. Committed to excellence, integrity, and client satisfaction, PGC partners with organizations across sectors to drive sustainable growth and community impact.
Job Description
Help Desk Analyst 1 position assisting customers with tier one issues and forwarding to second tier support for issues beyond their expertise.
Requirements
- Assist customers with tier one issues
- Forward issues to second tier support
- Troubleshoot hardware, software, and connectivity issues
- Handle a high volume of calls in a call center environment
- Provide technical assistance to internal and external customers