Helpdesk System Analyst
Padmore Global Connections LLCAtlanta, Georgia, United States
Posted January 5, 2026
Contract / Temporary
About the Company
Padmore Global Connections LLC (PGC) delivers cutting‑edge technology and project‑management solutions from offices in New Jersey, Massachusetts, Virginia, and North Carolina. The firm specializes in project and program management consulting, datacenter migrations, government technology services, supply‑chain and transportation management, security‑technology consulting, and managed‑services consulting. PGC’s differentiated approach blends deep industry expertise with scalable, technology‑driven strategies that enhance operational efficiency and safeguard digital assets. Committed to excellence, integrity, and client satisfaction, PGC partners with organizations across sectors to drive sustainable growth and community impact.
Job Description
We are seeking an experienced Help Desk System Analyst to troubleshoot technical issues, deliver top-notch customer service, and work with a variety of tools and systems. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, and Microsoft O365, and have experience with network connectivity, VPNs, and IP phone systems.
Requirements
- 3+ years of experience in a technical support or help desk role
- Strong understanding of Windows 11, Active Directory, and Microsoft O365
- Experience troubleshooting network connectivity, VPNs, and IP phone systems
- Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS)
- Proficiency with ticket tracking systems and remote support tools
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable