Guest Experience Manager
Palazzo Versace DubaiDubai, United Arab Emirates
Posted June 20, 2025
Full Time
About the Company
Palazzo Versace Dubai is a luxurious Neoclassical hotel in Dubai, known for its exquisite Italian furnishings, stunning gardens, and iconic Medusa design. Offering 215 rooms and suites, the hotel features eight restaurants and bars with al fresco terraces, making it an ideal venue for leisure travel, weddings, and social events. The property's blend of Italian elegance and Arabian heritage, along with its prime location near major attractions, sets it apart in the hospitality industry.
Job Description
We are seeking an experienced and service-driven Guest Experience Manager to oversee Guest Relations, Butler Services, and Kids Club operations, ensuring every guest enjoys a seamless, personalized, and memorable stay.
Requirements
- Minimum 2 years’ experience as Guest Relations or Guest Experience Manager in a 5-star luxury hotel.
- Proven leadership and people management skills.
- Strong understanding of luxury service standards and family-oriented hospitality.
- Experience overseeing or supporting Kids Club operations is an advantage.
- Proficiency in Opera PMS and Microsoft Office Suite.
- Excellent communication skills and fluency in English; additional languages are a plus.
- Impeccable grooming, proactive attitude, and ability to perform under pressure.