WFM Supervisor
People Profilers VietnamThủ Äức, Vietnam
Posted January 7, 2026
Full Time
About the Company
People Profilers Vietnam is a subsidiary of the Singaporeâbased People Profilers group, specializing in endâtoâend recruitment, staffing, and talent management solutions across highâgrowth sectors such as semiconductors, oil and gas, marine, electronics, pharmaceuticals, and heavy equipment. The firm leverages a relationshipâcentric approach, matching the right candidates with the right roles to deliver superior human resource outcomes for its clients. By combining industry expertise with a robust networking platform, People Profilers Vietnam helps organizations gain a competitive edge through strategic talent acquisition and consulting services. Its distinctive brand identityâsymbolized by the intertwined âPâs in its logoâunderscores the companyâs commitment to bridging people and professions in a collaborative, highâstandard environment.
Job Description
An international executive recruitment company, People Profilers, is recruiting on behalf of a global BPO company for a WFM Supervisor role in Ho Chi Minh City, Vietnam. The role requires at least 03-year experience in managing a report team and knowledge of workforce management in a Call center company.
Requirements
- At least 03-year experience in managing the report team and knowledge of Workforce Management, Scheduling, Planning, Real-time, SLA, AHT, and Occupancy in the Call Center.
- Must be proficient with Excel and strong knowledge of Windows based programs (Word, PowerPoint, Access, etc.).
- Have the ability to organize/analyze, import/export data in a structured manner (administration, pivot tables, PowerBI).