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Job description
As a Customer Care Representative II, you'll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You'll work under the direct supervision of the Team Leader and be responsible for providing timely and professional service to customers.
You'll learn and execute the complete call handling process, meet expected customer service levels, and support business performance goals by providing a full range of customer service experiences. You'll answer regular customer inquiries and concerns via telephone and use available resources to resolve issues.
You'll need to have high school diploma or equivalent, 6 months of customer service experience, and previous experience supporting customers through phone. You'll also need to be adaptable, flexible, and have strong problem-solving and communication skills.
Company
Corporate Services
Percepta is a global customer experience and contact management firm that designs and delivers end-to-end support for clients' customers, prospects, suppliers, and distribution partners. Leveraging a worldwide network of multilingual, 24/7 contact centers, the company specializes in customer lifecycle management, lead generation, outbound marketing, and social media engagement. By integrating CRM, loyalty, and satisfaction analytics, Percepta turns every touchpoint into a strategic advantage for its clients. Its commitment to scalability, cultural adaptability, and data-driven insights sets it apart in the customer service industry. Percepta's collaborative culture empowers employees to innovate across technology and service delivery, making it an attractive workplace for professionals seeking impact in customer experience.