Percepta is a global customer relationship organization that delivers end‑to‑end contact management for clients’ customers, prospects, suppliers, and distribution networks. The company specializes in customer experience and contact centre solutions, including outsourced call centres, CRM, lead generation, outbound marketing, and social media engagement. With worldwide reach and multilingual, multi‑time‑zone capabilities, Percepta ensures consistent, high‑quality interactions across every touchpoint in the customer lifecycle. Its distinctive value lies in integrating technology and expertise to drive customer satisfaction, loyalty, and measurable business outcomes for enterprises across industries.
Open Positions
Concierge Customer Service Representative
High School Diploma required, 4 years of experience in customer service, experience with customer contact systems
Automotive Customer Service Representative
High school diploma, sales experience, strong problem-solving skills, and ability to learn quickly
Research Engineer / Scientist – Optimization
Hold a degree in Computer Science, Operations Research, Industrial Engineering, or Applied Mathematics (MS/PhD preferred), have depth in operations or mathematical optimization, and have experience in novel machine learning techniques
Concierge Sales Representative
High school diploma, 1-5 years sales experience in luxury brands, 3-5 years contact center experience
French Bilingual Digital Communication Specialist
High School Diploma, 1-2 years' customer service experience, fluency in French and English
Research Engineer / Scientist – Reinforcement Learning (RL)
MS/PhD in Computer Science, ML, or related field, or equivalent experience, track record of effective RL work, strong programming skills in Python
Embedded Product Manager
3-8 years of experience in product management, data science, or research with a proven track record of executing end-to-end on large and complex products
Research Engineer / Scientist – Modeling
2+ years of experience in Computer Science, ML, or related field, with depth in LLM and ML fundamentals
Applied AI Engineer
AI-nativeness, execution excellence, and customer-obsession are key requirements for this role
Bilingual French Customer Service Representative
High school diploma required; 3-5 years of customer service experience; fluent in French and English
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