Customer Service Engineer (Japan based)

Provide customer service and support, including preventive maintenance for PerkinElmer products and/or multi-vendor equipment. Conduct troubleshooting, repair, and testing of equipment after maintenance.

Requirements

• Primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site.
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Drive toward zero service recalls
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings • Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance