Customer Service Representative

PetKIT is seeking a Customer Service Representative to join their team and provide excellent customer service. The role involves assisting customers with various requests, resolving complaints, and ensuring positive customer experiences. The ideal candidate is friendly, computer savvy, and able to handle high-pressure situations.

Requirements

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information and solutions
• Document all customer interactions
• Use best practices in customer service techniques
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off