Shift Supervisor

Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures.

Requirements

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing responsibilities of a Customer Service Representative and supervising the team’s activities in the absence of the Store Manager
• Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints
• Assisting the Store Manager with managing schedules, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes
• Helping to maintain a neat and clean store environment for our customers and team members

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training