Sr. ServiceNow Developer ITSM + Integration + ITAM
PradeepIT Consulting Services Pvt LtdIndia
Posted January 5, 2026
Contract / Temporary
About the Company
PradeepIT Consulting Services Pvt Ltd (PGC Digital) delivers end‑to‑end digital transformation and IT staffing solutions for enterprise clients worldwide. Leveraging partnerships with SAP, Microsoft, Salesforce and ServiceNow, the company offers on‑demand staff augmentation, AI‑enabled talent acquisition, greenfield and migration projects, and managed support services that are certified to CMMI Level 3, ISO 9001 and ISO 27001 standards. Its people‑first culture, recognized as a Great Place to Work and India’s Best Workplace for Women, fuels a collaborative approach that positions PGC Digital as a trusted extension of its customers’ teams. With a global delivery network spanning India, Canada, the U.S., and a Singapore regional hub, the firm is scaling toward a public listing in 2026 to accelerate growth and deliver long‑term value.
Job Description
We are seeking a highly skilled and experienced Senior ServiceNow Developer with expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and third-party integrations.
Requirements
- Design, develop, and implement customized solutions on the ServiceNow platform.
- Create, maintain, and enhance ServiceNow modules including ITSM, ITAM, Incident, Problem, Change, Asset Management, and Configuration Management.
- Develop ServiceNow scripts (Business Rules, Client Scripts, UI Scripts) to automate processes and improve system efficiency.
- Customize ServiceNow workflows to meet business needs and optimize operational performance.
- Develop and implement integrations between ServiceNow and third-party applications or systems.
- Utilize ServiceNow's Integration Hub, REST APIs, SOAP, and other integration tools for seamless data exchange.
- Automate processes using ServiceNow orchestration and flow designer to improve efficiency and reduce manual interventions.
- Troubleshoot, monitor, and maintain integrations to ensure continuous, reliable service.
- Leverage knowledge of IT Service Management (ITSM) best practices to enhance incident, problem, change, and request management.
- Implement and optimize IT Asset Management (ITAM) processes, including asset lifecycle management, from procurement to retirement.
- Ensure alignment with ITIL best practices while configuring ServiceNow ITSM and ITAM modules.
- Collaborate with business stakeholders, product owners, and other teams to gather requirements and deliver solutions in line with business objectives.
- Provide technical support and guidance for ServiceNow-related issues, performing system administration as needed.
- Troubleshoot and resolve technical issues, ensuring high system availability and performance.
- Maintain thorough documentation for all development, configuration, and integration processes.
- Follow coding and design best practices, ensuring code quality, reusability, and scalability.
- Stay updated with the latest ServiceNow features, trends, and industry best practices.