Patient Services Representative

The Patient Service Representative (PSR) is responsible for providing various patient interactions and functions, including scheduling, registration, and revenue cycle claim scrubbing. They will also provide excellent customer service skills and work effectively with physicians, co-workers, and patients of all ages.

Requirements

• High School Graduate or General Education Degree (GED)
• 2+ Years experience in a patient facing healthcare function or other customer service function
• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills
• Mathematical and cash management skills
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems
• Proficient with Microsoft Office Suite

Benefits

• Competitive Compensation
• Health & Wellness
• Retirement Planning
• Generous Time Off
• Learning & Development
• Commuter benefits
• Voluntary Accident and Critical Illness plans
• FSA/HSA and Dependent Care FSA
• Employee discounts