Patient Services Representative

The Patient Service Representative is responsible for providing patient interactions and functions, including scheduling, logistics, revenue cycle claim scrubbing, and financial counseling. They will also work with patients, physicians, and staff to facilitate ease of care and resolve trouble spots and problem patterns.

Requirements

• High School Graduate or General Education Degree (GED)
• 2+ Years experience in a patient facing healthcare function or other customer service function
• Excellent verbal and written communications skills in English. Bi-Lingual a plus.
• Excellent critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Mathematical and cash management skills.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
• Proficient with Microsoft Office Suite

Benefits

• Competitive Compensation – Base salary, performance bonuses, and regular reviews.
• Health & Wellness – Comprehensive medical, dental, and vision insurance; and wellness program.
• Retirement Planning – 401(k) with company match.
• Generous Time Off – Paid vacation, sick leave, and company holidays.
• Learning & Development – career growth programs.
• Other Perks – Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA, employee discounts, and more.