Product Operations Manager

We're a NYC based fintech helping credit unions deepen member relationships through rewards. Our flagship product, CashBack+, brings together credit card programs, debit rewards, merchant offers, onboarding journeys, membership tiers, and payment solutions in one transparent, relationship-centered experience.

Requirements

• 3-5 years of experience in product operations, technical operations, implementation, or customer success operations
• Strong project management and stakeholder management skills
• Excellent documentation and communication
• Organized and process-oriented, but adaptable when things change
• Technical aptitude - can learn product configurations and work with engineering on specs
• People skills - you build trust with engineers, partners, and cross-functional teams
• Bias toward action - you figure things out and get it done