Analyst - Intelligent Automation

We're seeking a proactive Analyst to join our Managed Services team, supporting clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships. Experience in UiPath, Microsoft Power Platform, or Azure is highly regarded.

Requirements

• Strong written and verbal communication skills with excellent email etiquette
• Ability to manage multiple tickets and priorities in a fast-paced environment
• Basic understanding of IT service management tools (e.g., ServiceNow)
• Hands-on experience or working knowledge of automation platforms such as UiPath and/or Microsoft Power Platform, and exposure to Azure services
• Comfortable in client-facing situations and able to present updates confidently

Benefits

• Opportunity to work with innovative minds and achieve great success
• Exponential growth and opportunities for advancement
• Diverse and inclusive company culture that celebrates individuality
• Hybrid working model with on-site presence in Sydney