Operations Director

Responsible for the successful operation of a customer contact management site, managing human and material resources, and achieving profitability goals.

Requirements

• Responsible for the successful operation of a customer contact management site
• Manages both human and material resources
• Supports Probe and clients in achieving service, quality and contribution goals
• Demonstrates sound fiscal management in achieving profitability goals
• Responsible for operating systems, policies and procedures within the site
• Responsible for leading process improvement efforts within the facility
• Provides leadership and management to associates
• Strives to achieve overall associate satisfaction
• Provides development opportunities for the site management team
• Ensures that appropriate training and development is offered to supervisors
• Working with peers, serves as an effective business partner to multi-site clients
• Supports the broader business line and corporate units to achieve goals
• Represents Probe as a leading business presence through local community involvement
• Profitable Business Growth across all clients within the site
• Associate satisfaction
• Client Relationships
• Community Activities