Team Leader

Role Overview

Manage a team of agents to deliver a superior customer experience, develop team members, and act as a communication link between teammates and management.

What You Will Do

Deliver team service level components, quality, and productivity targets, manage people, operations, and customer experience, and conduct performance appraisals.

Why It Might Be a Fit

Requires strong leadership, communication, and problem-solving skills, with a focus on customer experience and team development.

Requirements

• Strong leadership and communication skills
• Ability to manage a team and prioritize tasks
• Customer service experience and knowledge
• Analytical and problem-solving skills
• Ability to work in a fast-paced environment