Member Advocate | Bilingual (Spanish)

Member Advocates are frontline representatives of WellTrans Non-Emergency Medical Transportation. They handle calls, verify member eligibility, and address customer questions and complaints.

Requirements

• High school diploma or equivalent required.
• 1–2 years of call center or customer service experience.
• Ability to pass a criminal background check and drug screening.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to communicate effectively with individuals at all levels and from diverse backgrounds.
• Bilingual in English and Spanish; industry knowledge is a plus but not required.

Benefits

• Company sponsored health, vision, dental insurance (optional additional coverage available)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program