Capability Lead – CX & Mobile App
Prudential plcBengaluru, Karnataka, India
Posted October 3, 2025
Full Time
About the Company
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
Job Description
Prudential is seeking a Capability Lead to drive the execution and harmonization of customer-centric servicing journeys within our global insurance servicing mobile app. The role requires coordinating and providing requirements, ensuring product consistency across all countries, and delivering localizations that address country-specific regulatory, operational, and customer needs.
Requirements
- 12+ years of industry experience in product ownership/management role for B2C mobile apps
- At least 5+ years of experience in Life or Health insurance industry
- Proven experience at delivering large-scale transformation initiatives with significant budgets
- Strong execution experience across requirements → solutioning → testing → release
- Deep familiarity with mobile app ecosystems (iOS/Android), app-store processes, governance and analytics
- Hands-on experience with APIs, authentication, payments/collections, notifications, and regulated customer communications
- Working knowledge of API structures, Mobile/Web app development, SQL and business intelligence tools
- Proficiency with following types of tools - product management (Jira/Confluence/other), wireframing/prototyping (Figma), product analytics (Google Analytics/Mixpanel), SQL and data visualization (Tableau/PowerBI)
- Expert written and verbal communications skills
- Flexible to work with a team that is globally distributed
Benefits
- Equality of opportunity and benefits for all who apply and work for our organisation
- Reasonable adjustments to support people with individual physical or mental health requirements