Business Analyst

Responsible for facilitating alignment between business and IT to drive solution design that effectively and efficiently meets the business need. Performs impact analysis of making changes to application systems and existing processes. Elicits or elaborates the business requirements and is responsible for documenting the functional design specifications.

Requirements

• Ability to understand business goals, define priorities, and define a technical or process solution to drive intended business results
• Ability to approach work efforts with a holistic view and deliver solutions that address all impacted areas
• Foster and maintain a collaborative relationship with key business and IT partners
• Perform impact analysis of application changes across various channels, lines of business, states and systems
• Ability to effectively manage the development of the functional requirements
• Provide prompt and reliable production support
• Promote change that will improve the agent and customer experience