Senior Instructional Designer (ERP Experience Preferred)

QAD is building a world-class SaaS company and is looking for a Senior Instructional Designer to deliver structured, impactful training programs to equip Support team members with product knowledge, tools proficiency, process clarity, and soft skills. The role requires close collaboration with Support leadership, Product Management, and subject matter experts to ensure training is aligned with business priorities and reflects the evolving needs of a dynamic SaaS environment.

Requirements

• 5 years of relevant experience in supporting enterprise products
• Excellent people skills with the ability to work in a global team environment
• One year of prior working experience with QAD Applications preferred
• 5+ years of experience in training delivery and instructional design
• Strong familiarity with LMS platforms
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to collaborate across functions and levels
• Proficiency in using content creation tools and AI-based training enhancers
• Project management experience or certification is an advantage

Benefits

• Amazing culture
• Comprehensive suite of health and wellness benefits
• Opportunity to join a growing business
• Collaborative culture
• Atmosphere of growth and opportunity
• Compensation packages based on experience and desired skill set