As a Case Manager, you will play an integral part of our QLD CTP Claims business by delivering an exceptional customer experience. You will guide and provide support to people throughout their recovery, liaising with external stakeholders to help support the injured person through the claims process.
Requirements
Experience in insurance ideally managing claims or personal injury management.
Be customer-focused, caring, and empathetic over the phone
Be resilient, decisive, and empowered
Ability to find solutions and create plans to address challenges
Ability to prioritize work effectively
Benefits
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
