Customer Service Representative

The purpose of this role is to provide customer service and administrative support through email and phone calls, including handling policy documentation, work allocation, and resolving billing inquiries.

Requirements

• 100% regulatory compliance with laws and industry codes
• Maintain good working relationships with stakeholders and clients
• Process transactions and emails related to products, processes, and policies accurately
• Provide personalised and quality service to meet customer expectations
• Conduct training on policy issuance procedures and maintain documentation
• Attend relevant training courses to maintain product and process knowledge
• Handle policy issuance, renewals, and endorsements efficiently
• Communicate effectively with stakeholders to resolve queries promptly
• Conduct quality audit checks for processed policies
• Manage dispatch of policy documentation and data upload accurately