TAM- Technical Account Manager
QualityIPKent, Ohio, United States
Posted October 23, 2024
60000 - 110000 USD year
Full Time
About the Company
QualityIP is a family-owned enterprise that emphasizes accountability, professionalism, and personal growth.
Job Description
We are seeking an experienced Technical Account Manager (TAM) to manage and enhance the technical relationship between QualityIP and our clients. As a TAM, you will work closely with clients to understand their IT requirements, troubleshoot technical issues, and ensure the successful delivery of our services.
Requirements
- Bachelor's degree in a related field (e.g., Information Technology, Computer Science)
- Proven experience in a similar role within the IT services or MSP industry
- Strong technical knowledge across various IT domains, including networking, cloud computing, security, and infrastructure
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking abilities
- Project management skills
- Strong technical trouble shooting skills
- Certifications from Microsoft, VMware, CompTIA, or Cisco strongly desired
Benefits
- Competitive salary with performance-based incentives
- Medical Mutual Health Insurance with HSA & ancillary benefits
- John Hancock Retirement Account – Simple IRA with 3% company match
- Flexible scheduling options
- Paid Time Off
- Certification Assistance- 100% reimbursement for training, course materials, and testing fees
- Crewhu employee recognition and peer-to-peer recognition platform
- Free company apparel
- Microsoft Workplace Discount
- Keeper Password Manager
- CompTIA content & exam voucher discounts