Customer Experience Associate
RainNew York, New York, United States
Posted November 20, 2025
Full Time
About the Company
Rain is rebuilding the global financial pipes money flows through, making stablecoins usable in the real world.
Job Description
We are looking for a Customer Experience Associate to join our growing CX team. In this role, you'll be the voice of Rain for our customers, helping them resolve issues, understand our products, and feel confident using our services.
Requirements
- 3-5 years of experience in customer support, customer success, or CX
- Excellent written and verbal communication skills
- A calm, professional approach when dealing with sensitive or high-pressure situations
Benefits
- Top-tier coverage (95% of Medical, Dental, and Vision premiums)
- 401(k) with matching
- Ownership that matters (equity for team members)
- Flexible hybrid setup
- Unlimited PTO
- Product-first perks (monthly budget to test our cards and features)
- Wellness support (monthly stipend)
- Home office setup (one-time stipend)
- Team connection (frequent company events, team dinners, and offsites)