Game Customer Support Lead
Razer Inc.Singapore, Singapore
Posted December 23, 2025
Full Time
About the Company
Razer is a global leader in the gaming industry, committed to providing an inclusive and respectful work environment.
Job Description
Join Razer as a Game Customer Support Lead and contribute to a global mission to revolutionize the gaming industry. Develop and execute support frameworks, design automated support flows, and launch VIP support programs.
Requirements
- 3–5 years in mobile gaming or digital entertainment support
- Strong understanding of player behavior and service expectations
- Hands-on experience with omnichannel support and CS platforms
- Experience managing VIP or loyalty programs
- Excellent communication and stakeholder management skills
- Analytical, detail-oriented, and data-driven decision-making
- Fluency in English; proficiency in a SEA language is a plus
Benefits
- Competitive salary and benefits
- Opportunities for career growth and development
- Diverse and inclusive work environment
- Reasonable accommodations for disability or religious practices