Nederlandse of Vlaams hybride Customer Service Agent

We are looking for a Customer Service Representative for one of the largest energy suppliers in the Netherlands. The position requires speaking Flemish or Dutch, together with English. The role involves handling customer inquiries and complaints, and increasing customer satisfaction by building and maintaining good customer relationships.

Requirements

• Dutch or Flemish (C2) + English (C1)
• MS Office skills
• Experience with CRM systems and MS Office
• Strong communication skills (both verbal and written)
• Good logical and analytical thinking
• Responsibility, integrity, patience, and a willingness to learn
• Management and organizational competencies such as proactivity and critical thinking
• Social and communication skills: teamwork, customer orientation, communication
• Intellectual skills: empathy, stress resistance, and positive thinking
• Task-oriented competencies: quality of work, flexibility, sales skills, and productivity

Benefits

• Paid training
• Leuk, mensgericht callcenter
• Market-conform basic salary
• Opportunities for career advancement
• Relocation package