The Client Services Program Manager is a critical team member monitoring the overall client care coordination of individuals with intellectual and developmental disabilities. This role provides support to the interdisciplinary team in the areas of file management, administrative and operational functions and serves as a liaison to the client community.
Requirements
- Work collaboratively with the WA Region 1 Director to ensure our clients are receiving a good quality of service and their needs are met.
- Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
- Re-train DSP's as needed when medical errors occur or trends are noted.
- Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care, including written and verbal correspondence.
- Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date and that ample qualified staff are delegated to complete delegated tasks.
- Maintain medical records as required by regulatory guidelines.
- Report suspicions of abuse/neglect/exploitation per guidelines.
- Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training.
- Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs.
- Attend Supervisor meetings, chaired by the WA R1 Director to review medical matters pertaining to the facilities/clients as requested.
- Provide Lift and Transfer assistance training (may include non-ambulatory individuals) requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight.
- Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames.
- Ensure that each facility has the needed medical documentation and forms
- Ensures each facility has updated and relevant medical and medication protocols and provides staff training as needed.
- Regularly review on-site medications and medical documentation.
- Upload medical documentation into client files within one week of completion
- Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures.
- Reports data to the WA Compliance Director to ensure we are in compliance with all required dates: Medical appointments, consent forms, etc.
- Checks in cycle medications. Record and implement medication changes in the facilities.
- Coordinate with the house managers to ensure medical appointments are being completed and that medical documentation is being completed properly.
- Attends appointments as needed for new client PCP set up, mental health or behavioral needs
- Enter scheduled client appointments into tracking systems.
- Attend medical appointments as needed for clients with high medical needs.
- Scan appointment information to third parties as requested.
- Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns.
- Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments.
- Records and maintains client information such as personal data in databases and files.
- Schedule nurse delegation for staff identified as needing it by Program Supervisors. Ensure proper documentation for nurse delegation is completed and on-site.
- Monitor required dates for upcoming medical appointments, care plans and consents.
- Create and modify documentation forms for clients as needed for medical tracking
- Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention.
- Review client plans for accuracy regarding medications, medical support needs and hygiene support needs
- Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed
- Manage all MARS between the pharmacy and within our database as needed.
- Ensure staff credentials are emailed or faxed to nurse delegators for all departments.
- Ensure nurse delegation information is up to date and accurate in client homes for all departments.
- Monitors client dates for expiring care plans, consents and medication treatment for all departments.
- Monitor plan due dates and ensure we are meeting deadlines
- Review and modify behavior plans (PBSP, Functional Assessment, and IISP)
- Provide training to our Residential Team on client’s behavior plans
- Work with families, clients, medical specialists, caseworkers, guardians, and direct care staff.
- Attends planning meetings to develop or modify behavior plans.
- Completes full QA checks for each program on a monthly basis
- On-call duties as assigned on the rotation schedule
- Help maintain the office, client files, and medication destruction.
- Other duties as assigned.
Benefits
- Company-sponsored benefits (health, dental, vision)
- Paid time off hours by each department's requirement of time worked.
