Spanish - ISP Helpdesk Support Agent

Spanish speaking role responsible for proactive and reactive support of ISP customer service outages, providing technical assistance and resolving issues related to FTTH/FTTB infrastructure, as well as home and small business user support. Must have good all-round technical knowledge and effective communication skills. The goal is to create value for customers and preserve the company’s reputation and business.

Requirements

• Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre, specifically dealing with international customers
• Must speak and understand Spanish (bilingual)
• Valid driver's License and own transport
• Ability to work shifts
• Proven experience as an ISP Support Agent or other customer support role
• Working knowledge of VoIP technology
• Knowledge of network cabling, network classification, and network topology
• Knowledge of various Operating systems, technologies, and peripherals commonly used by home users
• Tech savvy with working knowledge of office automation products and remote control
• Ability to diagnose and resolve technical issues
• Excellent communication skills
• Client-oriented, taking complete cradle to grave ownership, and cool-tempered
• Ability to work unsupervised
• Strong analytical and problem-solving skills