Technical Support Engineer  - User Experience
ReleadyUlloa, Costa Rica • San José, Costa Rica • San José, Costa Rica
Posted January 15, 2026
Full Time
About the Company
Releady is a women‑owned talent solutions firm that delivers end‑to‑end technology, data analytics, and digital marketing services, from cloud infrastructure and cybersecurity to creative development and QA. We partner with organizations to design custom, scalable solutions that drive innovation and measurable results, while our contract, contract‑to‑hire, and direct‑hire models provide flexibility for both clients and professionals. A core strength lies in our diverse, purpose‑driven culture that places people at the center of every engagement, fostering inclusive growth and impactful outcomes. Releady’s commitment to remote work and autonomy empowers employees to thrive personally and professionally while contributing to collective success.
Job Description
Seeking experienced Technical Support Engineer - User Experience to support ServiceNow platform by managing and resolving complex technical issues, with a focus on customer success, product stability, and continuous improvement.
Requirements
- Ability to troubleshoot, resolve, and provide code-level analysis for complex technical issues
- Strong understanding of SaaS platforms, including application architecture and integrated systems
- Hands-on experience with JavaScript, HTML, and CSS
- Proven ability to take ownership of issues and coordinate effectively with Engineering and escalation teams
- Strong attention to detail and ability to maintain focus in high-pressure environments
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance