Customer Success Manager

Are you ready to become the trusted strategic partner who helps customers unlock the full value of Elsevier’s world‐leading research and healthcare solutions? Do you want to shape meaningful customer outcomes while driving adoption, growth, and long‐term success across a diverse portfolio?

Requirements

• Proven experience in Customer Success, Account Management or similar customer‐facing roles within SaaS or B2B environments
• Excellent understanding of the subscription lifecycle, including onboarding, adoption strategies and retention drivers
• Excellent communication and engagement skills, able to influence stakeholders at all levels
• Analytical and data‐driven, with the ability to translate insights into compelling narratives and actionable recommendations
• Highly organized, proactive and comfortable managing a diverse portfolio in a fast‐paced environment
• Knowledge of Elsevier’s products and services or experience in related industries

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Annual Paid Time Off, plus up to two days of paid leave for Employee Resource Groups and volunteering