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Manager, Customer Success
ResMedGeorgia, United States
Posted March 30, 2026
112000 - 168000 USD
Full Time
About the Company
ResMed is shaping the future by building on and broadening existing skills, attracting and retaining the worldâs best talent, and delivering competitive salaries and benefits.
Job Description
The Manager, Customer Success plays a critical leadership role within the Customer Success organization, responsible for leading and mentoring the Customer Success Manager (CSM) and Customer Success Specialist teams. The Manager, Customer Success ensures consistent execution of customer engagement strategies, drives adoption of Brightree solutions, supports operational excellence across the team, and actively works to grow revenue and mitigate risk.
Requirements
- Executiveâlevel point of escalation for strategically significant customers.
- Build and maintain strong relationships with healthcare providers, enterprise clients, and internal leaders to support adoption, retention, and satisfaction.
- Manage and Execute Customer Negotiations & Escalations
- Lead Staff Development
- Expansion & Revenue Retention
- Execution & Monitoring of Resmed Strategy and SOPs
- Collaborate with cross-functional teams to ensure alignment on customer priorities and initiatives
Benefits
- Comprehensive medical
- Vision
- Dental
- Life, AD&D
- Short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance