Support Engineering Manager
RetoolNew York, New York, United States
Posted March 28, 2022
Full Time
About the Company
Retool is a low‑code platform that empowers developers to build AI‑enabled internal applications, agents, and workflows by integrating any large language model, data source, or API. The platform serves as the application layer for AI, enabling rapid deployment of sophisticated tools without sacrificing quality or control. Trusted by more than 10,000 organizations—including Amazon, Stripe, and Brex—Retool combines reusable building blocks with custom code flexibility, accelerating delivery while maintaining governance. Its focus on blending AI capabilities with developer productivity makes it a distinctive choice for enterprises seeking to scale internal software efficiently. Join a community of innovators building smarter business solutions with Retool.
Job Description
We're looking for a Support Engineering Manager to lead our Support team in solving customer problems and helping them be successful on Retool. As a manager, you'll be responsible for making sure your team is successful in hitting its goals, and that your direct reports are well-positioned to help our customers.
Requirements
- 2+ years managing technical teams of 3+ full-time direct reports
- 4+ years of experience working in a customer-facing role for a technical product
- Familiarity with B2B enterprise software and service level agreements
- Familiarity with enterprise-level data architecture and networking
- Experience coordinating with software engineers on bug resolution timelines and incident reviews
- Experience as an individual contributor in a role as a technical expert
- Intermediate understanding of JavaScript
- Experience working with a SQL or NoSQL database management system
- Ability to navigate high stakes topics effectively through both written and in-person communications