intern

As an intern in Case Investigation and Resolution, you will be dealing with questions concerning product quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions and data communication.

Requirements

• Support actively good spirit and collaboration within the team and the entire organization.
• Communicate effectively in English.
• Permanently optimize processes to increase quality and efficiency standards.
• Accountable for the timely processing and documentation of individual cases (inquiries and complaints) according to regulatory and ISO quality system requirements and needs of the country organizations
• Represent and communicate results of individual cases/issues in interfacing meetings
• Assume responsibility for providing information from cases in order to update product documentation
• Consult with senior team members on technical or process related aspects for case resolution

Benefits

• Roche fosters a space where people feel free to contribute their ideas to create innovative solutions that enable us to maintain our competitiveness and market leadership.