Business Analyst

Rotate is building a team to help global organizations transform data into actionable insights for smarter, faster decisions in the air cargo industry. As a Customer Success Analyst, you'll play a key role in helping customers succeed by translating data into insight and insight into action.

Requirements

• Analytics & Insights: Analyze customer usage data, validate customer data, and develop customer health metrics.
• Customer Engagement & Adoption: Support new customer onboarding, design adoption initiatives, and provide Level 1 functional and technical support.
• Product Partnership: Collect and organize customer feedback, assist in product testing, and collaborate with data engineering.
• Process & Enablement: Help shape the customer journey, develop playbooks, and identify gaps in customer data management.

Benefits

• Excellent compensation
• Opportunities for career development and growth
• Unforgettable experiences, including travel and cultural immersion