Application Support Engineer I
RSA SecurityBengaluru, Karnataka, India
Posted May 12, 2025
Full Time
About the Company
Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Job Description
The Application Support Engineer works with Outseer customers to ensure rapid identification, ownership, and resolution of application-level issues.
Requirements
- Act as the primary technical liaison between customers and other departments to resolve application issues.
- Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization.
- Develop, document, mentor, and train others in support procedures for application-related triage and problem solving.
- Resolve highly complex technical issues associated with patch and upgrade deployments.
- Lead support case resolution efforts for prescribed customer cases
- Extensively research and document customer software and technical issues
- Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues.
- Provide implementation assistance as a SME to Professional Services and Cloud Operations
- Guide Support Analysts in researching, resolving and documenting customer server issues.
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Professional development opportunities
- Diverse and inclusive work environment
